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Interview Tips
Example Interview for Storage Administrators

Guide Lines

Speak slowly and clearly
Do not speak loudly
Be confident with your answers
Do not argue with the interviewer
Accept your mistakes
Ask him to repeat the question if it is not clear
Preserve professional conversation (Politely and Friendly)
Be confident and positive
Before you go to the interview go through your resume properly
Before you attend the interview study about the organization

Tell me about your self?

This question is generally ask you to know about your communication skills or to make you comfortable for the interview.

Focus on your strengths/skills which are suitable/ closed to the applied position. Start with your experience, skills, educational qualification, and professional certifications and briefly tell about your family.

Example:
I am Rama Krishna; I am working as a Storage Administrator since 4 years

I have total 8 years of IT experience

I did work in HCL as a Desktop Engineer for 1 year and worked as a Solaris Administrator for 3 year and as a Storage Administrator for 1 year in Infosys. Presently working as a Storage administrator since 3 years in current Organization

I am having working experience on EMC DMX-3/4 Arrays, Clariion CX series Arrays, IBM Storage, SRDF, TimeFinder, Snapshots, clone, mirro view, symcli, ECC, Replication Manager, Zoning, managing cisco and brocade switches, Windows, Linux and Solaries platforms, etc..

I have done Engineering in Computer Science from Andhra University In the year of 2002 with the 78% of marks, completed Intermediate in the year of 1998 with the 70% of marks, completed X Class in the year of 1996 with the 68% of marks

I have done Solaris and STF professional certifications

I am single, my father is school teacher and my mother is house wife

What are the day to day activities in your current profile?

Explain about day to day activities in your current profile.

Example:
Monitoring alerts using Monitoring Tool like EMC Control Center
Follow-up for the pending service requests
Checking ticketing tool for any new tickets
Updating the tickets with the current status
Responding to the assigned service requests
Documenting the service request solutions
Performing Health checks
Preparing Job plans for changes
Participating bridge calls if any
Attending internal/customer meetings, etc.

What Is Your Current Role & Responsibilities In Your Company?

Explain about roles and responsibilities in your current profile

Example:
Providing L2 support for the EMC DMX and Clariion storage
Performing upgrades/downgrades of Firmware
Storage Provisioning for new hosts
Storage Provisioning/ reclamation for existing hosts
Performing Zoning
Troubleshooting Switch issues
Troubleshooting storage issues
Troubleshooting Performance issues
Vendor /customer management during the hardware failure issues
Performing Changes and preparing job plans for changes
Performing TimeFinder/Mirror Operations
Performing SRDF Operations
Troubleshooting failed SRDF/TimeFinder jobs
Monitoring Storage environment using Monitoring Tools (ECC)
Preparing Storage Capacity planning reports
Performing Disaster Recovery Activities.etc.,

What is the first thing you will do at office?

Example:
Checking the mails for any escalations/ alerts/ new assignments
Checking the monitoring tools for any critical alerts on console
Checking the ticketing tools for newly logged service requests
Checking the pending issues.etc.,

What is your storage environment?

Explain about your current storage environment like about Arrays, Connectivity, Replication technology, DR environment, Management tools, Monitoring tools, etc.,

Example:
We are having One Data Center and One DR Center and 16 branch offices. In Data Center and DR Center we have 2 Symmetrix DMX-4 Arrays; each box is having 800TB of data.
For backup purpose we are creating mirrors in data center using TimeFinder/Mirror technology and for local/fast restoration we are creating snaps using TimeFinders/SNAP technology.
For remote replication (remote backup and DR purpose) we are using SRDF/S technology.
Each Brach offices are having CX series Clariion Arrays, For backup purpose we are creating SnapView Clones and for fast/local restoration we are creating SnapView Snapshots.
We are using symcli for storage operation for DMX Arrays and Navisphere Manager for Clariion Arrays, Connectrix Manager for switch directors management, cli for individual brocade switches, for monitoring storage environment, Storage Scope reporting, performance monitoring we are using EMC Control Center, Replication Manager for automating the TimeFinder/Mirror operations, Power path for path redundancy at host-end.
Connectivity between the Data center and DR center is over Fibre Channel.
Connectivity between the branch offices and DC/DR is over Ethernet.

What are the storage management tools you are using in your current profile?

Explain whatever management tools you are using.

Example:
We are using Symcli/SMC/ECC for DMX Arrays storage provisioning
We are using Navisphere Manager for Clariion storage provisioning
We are using connectrix manager for Directors management
We are using cli/GUi for Individual switches management
We are using EMC Control Center for Alerts management/monitoring
We are using EMC Control Center for Storage Scope reporting
We are using EMC Control Center for Performance Monitoring
We are using Replication Manager for automating the TimeFinder/Mirror/Clone jobs
We are using symcli for managing and monitoring SRDF jobs
We are using Power path for path management at host end

How are you monitoring your Storage environment?

Explain about the Monitoring tools using in your organization

Example: EMC Control Center, etc..

How are you getting the tickets/service requests?

Explain ticketing tools using in your organization.

Example:
Getting tickets through telephone
Getting tickets through emails
Getting tickets in ticketing tool
Self logged tickets (if we found any critical alerts on management tool, we create tickets our self), etc.,

Explain step by step procedure to close the received ticket?

Explain about ticket closure procedure in your current organization.

Example:
Received the tickets/Service requests/Service orders via telephone/ mails/ web portal, etc.

Ticket Priority (S1/S2/S3 or P0/P1/P2/P3) Customer/ Helpdesk/ Service desk will set the priority.

Engineer will work on ticket, once it is resolved he will take the confirmation/ approval to close the ticket from the end user who has raised the ticket and will update the ticket with the findings and resolution then he will close the ticket.

If not resolved:
Lack of Experience /un-known problem
Change Required
Hardware failure

Lack of Experience/ Unknown problem:
Inform to helpdesk or whoever assigned the ticket to you for escalation with your findings?

Change Required
Update the ticket with your findings
Inform to the end user, server/device owner
Raise a change request if you are responsible or inform to owner to raise the change request
Coordinate with all teams who are all involved in this change
Schedule the change and get it done
Update and close the ticket after getting the confirmation from the end user

Hardware failure:
Inform your findings to the end user
Provide work around/alternate solution for time being if possible
Update the ticket with the progress
Check whether this failure can be done by internal team or vendor support is required
If vendor support is required log a service request with the vendor
If yes take the necessary approvals from server/device owner, team lead or who ever involved
Schedule the change as per approvals
Inform to vendor about change schedule and get it resolved the problem
Once it is resolved check with the users who are affected with this problem and take the confirmation/approval to close the ticket
Update the ticket and close

When you initiate the change what are your responsibilities?

Explain about the procedure you are following in your current organization.

Example:
Whenever it is required to perform the change, I will inform to my Manager and will take approval to proceed further.
I will prepare the job plan for the change.
I will raise the change request with the schedule timings and will take the necessary approvals from concerned teams who will affect with this change.
I will perform the change according to the job plan.
I will cross check all operation running smoothly?
I will take the confirmation from all teams.
I will update the change request and will close.

Tell me one critical situation you have handled?

Explain about a critical situation which you have handled in the present job.

Why do you want to leave your present organization?

Tell him the reason why do you want to leave the present company, keep in mind that the answer should be positive.

Example:
Career growth.
Change of location necessity.
Expecting large scope of work, etc.,

Why do you want to join in this organization?

Explain why you want to join in this organization

Example:
This organization is having 100,000 employees
So many years of existence in the industry
There are lot of opportunities for career growth in this Organization,

Are there any questions you would like to ask us?

Ask one or two questions if you want a clarification on any topic during interview

Example:
Can you please tell me the project details
Working location and Shift timings
May I know the storage environment in this project?
What will be the scope of work of mine in this project
How is the career growth in your organization, etc.,

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